Shipping policy
Products ordered by user error can be returned unused in the box at the buyer's expense. Contact us at sales@bladetechhockey.ca to work with us on correcting your order.
We ship through the top logistics companies all over the world! Shipping times are an estimate only and are calculated from the time they leave our warehouse. Please allow additional time for the processing of your order at our warehouse.
To be eligible for a return your item/order must meet the following criteria:
- Item must be unused and in the same condition that you received it
- It must not be customized with engraving, profiling or sharpening. Customized products cannot be returned for any reason.
If you are returning or exchanging an order please indicate the following inside your package:
Name
Order number
Refund or exchange
Items being returned
New size requested (if applicable)
Refunds (if applicable)
The customer is responsible for shipping the item back at their own expense. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval, your refund will be processed, and your method of payment will be refunded, or you can receive the store credit towards your next order.
*Gift Cards are non-refundable items.
**Refunds can be for money back or store credit
Exchanges (if applicable)
Please email us at sales@bladetechhockey.ca for instructions on how to ship back to us.
Damaged Item: Our quality control is next level, but on the rare occasion you receive a damaged or defective product we will gladly replace it. Please contact us at sales@bladetechhockey.ca and include a picture of the damage.
If we haven't answered your question please contact a member of the team at sales@bladetechhockey.ca and we will be happy to help.
**Please note shipping times may vary depending on where you live.